Wednesday, 22 May 2013


Thanet’s Visitor Information Service has been awarded Bronze for ‘Visitor Information Provider of the Year’ at the Visit England Awards for Excellence ceremony. The prestigious event was held at the world famous Lancashire County Cricket Club, yesterday evening (Monday 20 May).

The awards recognise businesses that incorporate best practice throughout their services and also acknowledge the very best of quality and innovation. In providing a benchmark, the awards help to raise standards across the industry and showcase the great range of tourism products and services England has to offer.

Thanet’s Visitor Information service has a dedicated team who are committed to providing the best service to both visitors and local residents. Located at Droit House, Margate (serving Margate, Broadstairs, Ramsgate and surrounding villages) the service is positioned right next to the award-winning Turner Contemporary, and close to the popular Old Town of Margate. The centre provides visitors with a variety of information on our unique destination.

Others who were running for the ‘Visitor Information Provider of the Year Award’ were Gloucester Tourism Information Centre, who received Highly Commended, Wakefield Visitor Centre who received Silver and Greenwich Tourist Information Centre who received Gold.

Monday’s announcement follows the service’s success in November 2012, winning Gold, for Tourist Information Service of the year at the Beautiful South Awards.  This gave the service the opportunity to apply for the national awards, assessed by a panel of leading tourism specialists.

The Awards For Excellence which have been running for over 20 years, play a huge part in showcasing the fantastic range of high quality experiences we have on offer in England. They provide a number of positive impacts on tourism and secure England's place as a world-class holiday destination.

Thanet District Council’s Cabinet Member for Community Services, Cllr Iris Johnston said: “Thanet is a great place and how we welcome and look after our visitors is a key part of our tourism service delivery. With a growing tourism economy in Thanet, such services are essential in promoting all that is on offer.

“It is fantastic news that Thanet Visitor Information Service has won Bronze, they should be proud of all their hard work, they are a great team and have a dedicated group of volunteers whose commitment ensures they deliver an effective service to Thanet.”
Tourism Manager for Thanet District Council, Paula Harbidge added: “We are thrilled at winning Bronze. It is a huge achievement as we continue to strive to offer the best possible service to our customers, both residents and visitors.

“I could not be prouder of the team for their hard work and dedication, it is great to have such prestigious recognition. I would also like to recognise the many volunteers that we work with in Broadstairs, at the Information Kiosks, Ramsgate Customs House and our Visitor Ambassadors in achieving this award.

“We are fortunate to have a wonderful destination to promote when serving our visitors, and we are grateful for the support we receive from our tourism partners. By gaining this award, we hope this will encourage our local tourism businesses to enter regional and national awards in the future.”

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