Thanet District Council has retained a prestigious national award, given in recognition of the excellent service it provides to its customers.The Government's nationally recognised Charter Mark standard was first awarded to the Customer Services team in April 2008.
For the council to retain the Charter Mark, it had to undergo a rigorous inspection by an external assessor. The council was praised for its continuous hard work, the commitment of the whole Customer Services team and their excellent customer focus.
The assessment focused on the council's customer service in six key areas: setting standards, working with customers, accessibility and choice, development and improvement, effective use of resources and improving opportunities in the community.
Cllr. Simon Moores, Cabinet Member for Customer Services, said: "We're delighted to have retained our Charter Mark status. It shows that the customer comes first and that our staff are willing to go the extra mile to make their visit to the council a pleasant one. I'm very proud of all the staff who have worked so hard to keep this award for a second year. It just goes to prove how committed they all are to providing local residents with the best possible level of service."
Organisations that achieve the standard have the right to display the prestigious Charter Mark logo.
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