Wednesday, 25 November 2009


Margate and Ramsgate's Visitor Information Centres have both been named as amongst the top 50 in the country, when it comes to the service they provide.

The results of a new mystery shopping exercise, carried out by Visit Britain, have just been published, with each centre checked for the service they provide face-to-face, over the phone and via e-mail.

Ramsgate came 25th out of the 302 Visitor Information Centres surveyed, while Margate was 45th. They were ahead of other centres in famous places, such as London, York, Bath, Cambridge, Oxford, Stratford-upon-Avon and Portsmouth. Within the south east region, Ramsgate and Margate came third and fourth respectively.

The survey covered a range of issues, checking for things such as the facilities on offer, how enquiries are handled, what the Visitor Information Centre looks like and how easy it is to contact them via the phone and e-mail.

David Gonzalez, Principal Visitor Services Officer, said: "Following on from our recent success at the Tourism ExSEllence Awards, where we came third in the regional awards for the Tourist Information Service of the Year, this is more great news. I'm really delighted that we've achieved such a good result and it just further proves what an excellent team we've got. The whole team is exceptionally proud of this result and we all consider to be a great achievement. It really has been an excellent year for us and this is a superb way to end 2009."

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