Thanet’s Visitor Information Centre has been awarded gold for being Tourist Information Service of the Year.
This
award recognises businesses and destinations across the tourism
industry for their exceptional levels of customer service and dedication
to raising standards.
Thanet Visitor Information Service, located in Droit House, Margate (serving Margate, Broadstairs and Ramsgate), has
been a runner up in this category for the past three years. It received
Highly Commended in 2009, Silver in 2010 and Silver and Highly
Commended in 2011 - Highly Commended being for Customer Service.
Heart FM radio presenter, Toby Anstis hosted the Beautiful South Awards, which was held on Wednesday 28 November at Denbies Wine Estate, Surrey.
A large number of tourism businesses including pubs,
tourist attractions and accommodation providers in the South of England
waited on tender hooks, listening for their names to be called to
receive an award on stage.
Nell
Barrington, who organised the application and judging process on behalf
of Tourism South East said: “Visiting the Information Centre certainly
made me want to visit Thanet”.
She
continued: “The staff have excellent relationships with local
businesses, they even know some of the hoteliers by name. In my opinion,
they were very professional”.
The
Visitor Information team includes, Lisa Powell, Pat Axton, Lisa Harper,
Fran Sayer-Doyle, Jan Wheatley, Joanne Imhoff and is managed by Paula
Harbidge.
Lisa
Powell, Visitor Services Assistant said: “It was really nice to have
some recognition for all of our hard work and customer service. We’re
all really proud and look forward to going through to the national Visit England Awards for Excellence next year”.
Thanet District Council’s Cabinet Member for Community Services,
Councillor, Iris Johnston said: “The staff in the Visitor Information
Centre should be thrilled and so proud of this acknowledgement.
Receiving gold in this category goes to show the excellent level of
service visitors in Thanet can expect.
“As
well as the fantastic service provided by our team at the Droit House
I’m also very grateful to the dedication and commitment of our
volunteers in Broadstairs and Ramsgate. Providing this outreach service
and support ensures we deliver an effective and efficient Visitor
Information service across the whole of the district”.
The
Visitor Information Centre is open all year round. Opening hours are
Tuesday to Sunday 10am-5pm, during October to March and open seven days a
week between April and September. The staff are on hand to answer all
of your questions and queries about the range of activities to help plan
your trips around Thanet, as well as selling a range of gifts and
souvenirs.
To find out more, please contact the team on 01843 577577, email visitorinformation@thanet.gov.uk or visit the website www.visitthanet.co.uk
No comments:
Post a Comment
Please note comments that may be libellous, comments that may be construed as offensive and anonymous derogatory comments about real people will be deleted. Also note the facility to leave anonymous comment will be turned of during periods when I am unable to monitor comment, this will not affect people commenting who are signed on to their blogger accounts.
Note: only a member of this blog may post a comment.