Changes to council services in the Gateway on Saturdays

Council services provided at Thanet’s Gateway Plus will be changing
from Saturday 29 October 2011. 

From this date, the Council service desks, which deal with specific
council enquiries, will be open from a revised time of 9.00am to
1.00pm.
 
Matthew Munson, Front of House Coordinator, said; “We’ve found that
customer footfall on Saturday afternoons was far more targeted towards
library services, with only two or three customers coming in for council
services.”

“We always strive to be customer driven,” Matthew added, “and by
not staffing the Saturday afternoon, we’ll be able to increase staff
at peak times, both in the Gateway and in our Contact Centre.”

The Meet and Greet desk at the entrance of the Gateway will remain open
every Saturday until
5.00 pm.  At this desk customers will still be able to make payments,
submit any documents and receive general advice over the counter.

The Gateway itself will remain open from 9-00am to 5-00pm on Saturdays
so library hours will remain unchanged.  Opening hours during the week
will also stay the same with the Gateway open from 9.00am to 6.00pm
Monday, Tuesday, Wednesday and Friday and 9.00am to 8.00pm on a
Thursday.

Thanet’s Gateway Plus Services

Thanet’s Gateway Plus provide a wide range of services for customers.
This includes Benefits, Council Tax, Housing, Taxi Licensing, Community
Safety, Civil Enforcement enquiries & payments, plus much more.

The Gateway also holds Margate Library and a wide range of partners,
from drop-in services such as Connexions, Deaf Services and Disability
Drop-In Centre through to pre-booked sessions as the Stop Smoking
Service, Richmond Fellowship and Blue Badge Assessments.

For more information on Thanet’s Gateway Plus services please go to
www.thanet.gov.uk/gateway or drop into the Gateway in Cecil Square to
collect a leaflet